Responsible Gaming at hhh55

At hhh55, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We understand that for the vast majority of players in Bangladesh, gambling on hhh55 is an enjoyable leisure activity. Cricket betting during the BPL season, spinning slots on a Friday evening, or playing live casino games with friends is fun. We want to keep it that way.

However, hhh55 also recognises that a small proportion of players may develop gambling habits that become harmful to themselves, their families, or their finances. Our responsible gaming policy exists to identify those situations early, provide meaningful tools to help, and — where necessary — restrict or close accounts to protect players from further harm.

Every feature described in this policy is available free of charge to all registered hhh55 players. There is no penalty for using self-exclusion, no fee for setting a deposit limit, and no waiting period before a restriction takes effect. We also train our support team to proactively reach out to players who show patterns of behaviour associated with problem gambling, such as rapidly increasing bet sizes, chasing losses, or making multiple failed withdrawal requests.

hhh55 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or place any wager on the hhh55 platform. This applies to all players in Bangladesh and is non-negotiable regardless of local custom or practice.

Age Verification Process

When registering, all players are required to declare that they are 18 or older. hhh55 verifies this declaration as part of our Know Your Customer (KYC) process. Prior to processing any withdrawal, or at any point where our compliance team has reason to question a player's age, we will request a copy of a government-issued photo identification document — such as a Bangladesh National ID card, passport, or driving licence — that clearly shows the player's date of birth.

If a player is found to have provided a false date of birth during registration, their account will be closed immediately, all winnings will be voided, and any deposited funds may be withheld subject to our Terms & Conditions. hhh55 takes underage gambling extremely seriously and will cooperate fully with any relevant authorities in such cases.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend that you:

• Always log out of your hhh55 account when not in use and never allow your browser to save your login credentials on a shared device;
• Use parental control software to restrict access to gambling websites on devices used by children;
• Keep your hhh55 username and password private and do not share them with any third party, including family members under the age of 18.

Problem gambling does not always look the same. It can develop gradually over weeks or months, and many people are not aware that their gambling habits have become harmful until the impact on their finances, relationships, or mental health becomes significant. The following warning signs are recognised indicators that gambling may be becoming a problem.

The following questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly. If you answer "Yes" to three or more questions, we recommend contacting our support team to discuss activating account restrictions or a self-exclusion period.

hhh55 provides a comprehensive suite of player protection tools that are available to all registered players at no cost and with no penalty. You can activate or modify most of these tools directly through your account settings, or by contacting our support team at [email protected].

Self-exclusion is the most comprehensive protective measure available at hhh55. It is intended for players who have determined that they need a significant period away from gambling — or who wish to stop permanently. A self-exclusion request immediately closes your hhh55 account and prevents you from accessing the platform for the duration you specify.

Available Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 12 months
• 2 years
• 5 years
• Permanent — indefinite self-exclusion with no automatic end date

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in;
• All pending withdrawal requests are processed and your remaining balance is returned to your registered payment method (bKash, Nagad, Rocket, or bank account);
• You are removed from all hhh55 marketing lists and will not receive any promotional communications for the duration of the exclusion;
• Any active bonuses or pending bonus claims are cancelled;
• hhh55 will take reasonable steps to prevent you from opening a new account during the exclusion period.

How to Request Self-Exclusion

1. Contact our support team by emailing [email protected] with the subject line "Self-Exclusion Request".
2. Specify your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent).
3. Verify your identity — our team will confirm your registered email address and account username to ensure the request is genuine.
4. Receive confirmation — your self-exclusion will be activated within 24 hours of your verified request, and you will receive a confirmation email to your registered address.
5. Returning after a fixed-term exclusion — when a fixed-term self-exclusion expires, you will need to contact [email protected] to explicitly request reactivation. Your account will not be reactivated automatically.

Setting a deposit or loss limit is one of the most effective and practical ways to keep your gambling within a budget you have consciously decided on in advance — rather than in the heat of a game session. hhh55 makes these limits easy to set and impossible to impulsively override.

How Deposit Limits Work

A deposit limit caps the total amount you can add to your hhh55 account within a rolling time window. For example, if you set a weekly deposit limit of ৳5,000, once you have deposited a total of ৳5,000 within a seven-day period — across any combination of bKash, Nagad, Rocket, or bank transfer transactions — you will be unable to deposit further funds until the rolling window resets.

• Deposit limits can be set for daily, weekly, or monthly windows;
• Reducing an existing limit takes effect immediately;
• Increasing an existing limit is subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active. This prevents impulsive limit increases made in the moment;
• Deposit limits can be set by contacting [email protected] or through your hhh55 account settings panel.

How Loss Limits Work

A loss limit caps the net amount you can lose over a defined period. Once your net losses reach the limit you have set, your account will be automatically restricted from placing further bets for the remainder of that period. Winnings and withdrawals are not counted as losses — only your net negative balance movement within the period contributes to the limit.

A time-out is a shorter-term account suspension designed for players who want a temporary break from gambling without committing to a full self-exclusion. Time-outs are ideal if you feel you have been playing too frequently, want to reassess your habits after a losing streak, or simply need a structured pause.

Available Time-Out Durations

• 24 hours — an overnight cooling-off period;
• 7 days — a one-week break;
• 30 days — a one-month pause;
• 90 days — a three-month extended break.

During a Time-Out

While a time-out is active, you cannot log in to your hhh55 account, make deposits, place bets, or claim bonuses. Your account balance is preserved and any pending withdrawal will continue to be processed. Marketing communications are paused for the duration of the time-out.

Unlike self-exclusion, a time-out period ends automatically on the specified date. At that point your account is reactivated and you may log in again. If you feel you need longer than the time-out period you originally selected, please contact [email protected] to extend it or to convert it into a self-exclusion.

How to Activate a Time-Out

Email [email protected] with the subject line "Time-Out Request" and specify your desired duration. Our team will activate the time-out within two hours of receiving your verified request. Time-outs can also be discussed over live chat with our 24/7 support team.

hhh55 recognises that certain players may be more vulnerable to gambling-related harm than others, including individuals experiencing financial hardship, mental health challenges, bereavement, relationship breakdown, or other significant life stressors. We take additional care to identify and support vulnerable players.

Our Monitoring Approach

Our compliance and customer support teams are trained to identify behavioural patterns that may indicate vulnerability or problem gambling. These patterns include but are not limited to:

• A rapid and unexplained increase in deposit frequency or amounts;
• Multiple failed withdrawal requests followed by immediate re-deposit of the same funds;
• Communication with support that expresses distress, desperation, or financial pressure;
• Playing sessions that extend continuously for unusually long periods, particularly overnight or through early morning hours in Bangladesh Standard Time (UTC+6);
• Requests to increase deposit or loss limits shortly after those limits were set;
• Account activity that suggests the player may be under the influence of substances or in an acutely distressed emotional state.

When our team identifies such patterns, a senior support agent will proactively reach out to the player via their registered email address or through an in-platform notification. We may ask the player to confirm they are playing voluntarily and within their means, and we may suggest or apply protective restrictions where we judge the situation warrants it — including applying a temporary hold on the account pending a welfare check.

Third-Party Concerns

If you are a family member, partner, or friend of an hhh55 player and you have genuine concerns about that person's gambling behaviour, please contact us at [email protected]. While hhh55 is bound by data privacy obligations and cannot discuss specific account details with third parties, we can record your concern, flag the account for enhanced monitoring, and — where the account holder provides consent — facilitate a conversation between all parties.

hhh55 is committed to making help as accessible as possible for all Bangladesh players. Whether you want to set a limit, take a break, or talk through concerns about your gambling, our team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays.

All responsible gaming requests are handled with complete confidentiality by a dedicated member of our support team. You will not be judged, pressured, or penalised for reaching out. In fact, we consider a player asking for help to be doing exactly the right thing, and we will do everything in our power to respond quickly and effectively.

Response Times for Responsible Gaming Requests